Privacy Policy

Introduction

Canopé is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate rental advisory services or visit our website. By engaging our services or using our website, you consent to the practices described in this policy.

If you have questions or concerns about this policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you express interest in our services, contact us, or use our website. This information may include:

• Name and contact details (email address, phone number, mailing address)
• Residential preferences and requirements for property search
• Budget parameters and timeline information
• Family composition and school preferences (if using family-centred services)
• Payment information for service fees
• Any other information you choose to provide in communications with us

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address, browser type, and operating system
• Pages viewed and time spent on our website
• Referring website or source
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We process your personal information for the following purposes:

• Service Delivery: To provide real estate rental advisory services, including property identification, environmental profiling, neighbourhood assessment, and lease negotiation support
• Communication: To respond to your enquiries, send service updates, and provide information relevant to your property search
• Contract Fulfillment: To process payments and fulfill contractual obligations
• Improvement: To analyse usage patterns and improve our website and services
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Marketing: With your consent, to send information about our services (you may opt out at any time)

Our legal bases for processing include your consent, contract performance, legitimate business interests, and legal obligations.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With property managers, landlords, and third-party vendors who assist in service delivery (furnishing coordinators, technology setup providers)
• Professional Partners: With legal advisors or financial service providers when necessary for lease arrangements
• Analytics Services: With website analytics providers to understand usage patterns
• Legal Requirements: When required by law, court order, or government regulation

We do not sell your personal information to third parties. All service providers are contractually required to maintain confidentiality and security of your data.

Data Security and Storage

We implement appropriate technical and organisational measures to protect your personal information:

• Secure server infrastructure with encryption protocols
• Access controls limiting data access to authorised personnel only
• Regular security assessments and updates
• Confidential document handling procedures
• Staff training on data protection requirements

Personal information is retained for the duration of our service relationship and for up to seven years thereafter to comply with legal record-keeping requirements. After this period, data is securely deleted or anonymised.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyse website usage. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our website
• Preference Cookies: To remember your settings and preferences

For detailed information about our cookie usage and how to manage your preferences, please see our Cookie Policy.

Your Rights and Choices

Under Singapore's Personal Data Protection Act (PDPA) and other applicable laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal retention requirements)
• Withdrawal of Consent: Withdraw consent for marketing communications or optional data processing
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to certain types of data processing
• Complaint: Lodge a complaint with the Personal Data Protection Commission of Singapore

To exercise these rights, contact us at [email protected]. We will respond to your request within thirty days.

Third-Party Links

Our website may contain links to third-party websites, such as property listing platforms or partner services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.

International Data Transfers

Your personal information is primarily processed and stored in Singapore. If data is transferred internationally for any reason, we ensure appropriate safeguards are in place through contractual protections and compliance with applicable data transfer regulations.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy regularly. Continued use of our services after changes indicates your acceptance of the updated policy.